Terms and Conditions

1. INTRODUCTION

Welcome to Zeonmart.com, also referred to as “we,” “us,” or “Zeonmart.” We operate as an online marketplace, and the following terms and conditions govern your access and use of Zeonmart, including its related sub-domains, sites, services, and tools (collectively, the “Site”). By using the Site, you acknowledge and accept these terms and conditions (including any linked information) and agree to comply with them (the “User Agreement”). Your use of the Site signifies your acceptance of this User Agreement, which becomes effective upon your first interaction with the Site. If you do not agree to be bound by this User Agreement, please refrain from accessing, registering, or using Zeonmart. Zeonmart is owned and operated by Zeonmart Pvt Limited. We reserve the right to modify, add, or remove portions of these Terms and Conditions at any time without prior notice. Any changes will be effective upon posting on the Site. We recommend checking these Terms and Conditions regularly for updates. Your continued use of Zeonmart following any changes constitutes your acceptance of the revised terms.

2. CONDITIONS OF USE
A. YOUR ACCOUNT
To access specific services on our platform, you may need to create an account or provide personal information during the account setup process. We reserve the right, at our sole discretion, to invalidate usernames and/or passwords without prior notice. In such cases, we shall not be liable for any resulting losses. You are responsible for maintaining the confidentiality of your user identification, password, and related account details. Ensure that your account information remains secure at all times. Take necessary precautions to prevent unauthorized use of your account. If you suspect that your password has become known to someone else or is being used without authorization, notify us promptly. Any use of the Site, related services, or access to private information using your account and password is considered authorized by you. You agree to be bound by such access and usage. We may act upon, rely on, or hold you responsible for actions performed through your account as if carried out by you. You acknowledge that you shall indemnify us against any losses arising from account use or access to the Site. Keep your account details accurate and up-to-date. Update information in real time via your online account. For details you cannot update directly, contact our customer service channels. We reserve the right to refuse access, terminate accounts, or edit content without prior notice. We may request updates to your Personal Data or invalidate account details as needed.  Change your password periodically and maintain account confidentiality. You are liable for any authorized or unauthorized use of your username and/or password.

B. PRIVACY
By using our platform, you agree to the terms outlined in this Privacy Agreement. We take your personal information/data seriously and treat it as strictly confidential. Our practices comply with applicable laws and regulations. Any personal information provided by you or collected during your use of Zeonmart will be handled with utmost confidentiality. We adhere to the terms specified in the Privacy Agreement and relevant legal requirements. If you object to the transfer or use of your information as outlined in the Privacy Agreement, please refrain from using Zeonmart.

C. PLATFORM FOR COMMUNICATION
y using our platform, you acknowledge and agree to the following terms, Zeonmart.com serves as an online platform that allows you to purchase products listed at the indicated prices from any location. You can choose your preferred payment method. We act as a facilitator and are not directly involved in transactions. We cannot control or be a party to any transactions on the Site or payment gateways provided by independent service providers.  The contract for product sales on Zeonmart.com is strictly between you and the sellers listed on our Site. Payment processing involves a bipartite contract between you and the service provider (Us). In the case of prepayments with electronic cards, your issuer bank is also involved.

D. CONTINUED AVAILABILITY OF THE SITE
At Zeonmart.com, we strive to maintain consistent and uninterrupted access to our platform. Due to the inherent nature of the Internet, uninterrupted access cannot be guaranteed. Your access to Zeonmart may occasionally be suspended or restricted. This allows for necessary repairs, maintenance, or the introduction of new features or services. Such actions may occur without prior notice. We make efforts to limit the frequency and duration of any suspension or restriction.

E. LICENSE TO ACCESS THE SITE
We require that by accessing the Site,
By using our platform, you acknowledge and agree to the following terms, By accessing Zeonmart.com, you confirm that you can form legally binding contracts. You must be at least 18 years old or accessing the Site under parental or legal guardian supervision.
We grant you a non-transferable, revocable, and non-exclusive license to use the Site for personal shopping purposes. Commercial use or third-party use is prohibited unless explicitly permitted by us.
Content on Zeonmart.com is for informational purposes.
Product representations (including price, stock availability, features, and add-ons) are the responsibility of the vendors and may not be completely accurate.
Opinions expressed by individuals posting content do not necessarily reflect our views. You have a limited license to access and use Zeonmart.com for personal purposes.
Commercial use, resale, or derivative works are prohibited.
Data mining, robots, or similar tools are not allowed.
Do not frame or enclose trademarks, logos, or proprietary information without our consent.
Unauthorized use terminates your access permission.
Restricted activities (listed in this section) may result in account cancellation or legal action.

F. YOUR CONDUCT
By using our platform, you agree to adhere to the following guidelines, Do not use Zeonmart.com in a way that could cause interruption, damage, or impairment to the Site. Avoid activities that harm Zeonmart, its employees, officers, representatives, stakeholders, or any associated parties. You are responsible for all electronic communications and content sent from your computer to Zeonmart. Use the Site for lawful purposes only. Do not engage in fraudulent or criminal activities. Refrain from using material that doesn’t belong to you or is offensive, deceptive, abusive, or harmful. Avoid impersonation, threats, or unlawful content. Do not promote money laundering, gambling, or harm to minors. Steer clear of software viruses, spam, or harmful behavior. Do not cause unnecessary annoyance, inconvenience, or anxiety. Use Zeonmart.com for its intended purpose.
G. YOUR SUBMISSION
When you submit any content to Zeonmart.com (including questions, reviews, comments, and suggestions), it becomes our sole and exclusive property and will not be returned to you. Additionally, Your submissions are owned by Zeonmart. By posting comments or reviews, you grant us the right to use your submitted name in connection with that content. Do not use a false email address or mislead us or third parties regarding the origin of your submissions. We may remove or edit submissions without prior notice or legal obligation.

H. CLAIMS AGAINST OBJECTIONABLE CONTENT
We list thousands of products for sale offered by numerous sellers on Zeonmart.com and host multiple comments on listings. It is not possible for us to be aware of the contents of each product listed for sale or each comment or review displayed. Accordingly, we operate on a “claim, review, and takedown” basis. If you believe that any content on the site is illegal, offensive (including but not limited to material that is sexually explicit content or promotes racism, bigotry, hatred, or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous, obscene, pornographic, paedophilic, menacing, ethnically objectionable, disparaging, or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security, or sovereignty of Sri Lanka or friendly relations with foreign States; or is objectionable or otherwise unlawful in any manner whatsoever; or consists of or contains software viruses (“objectionable content”), please notify us immediately by writing to us at legal@zeonmart.com.
We will make all practical endeavours to investigate and remove valid objectionable content complained about within a reasonable amount of time. Please ensure to provide your name, address, contact information, and as many relevant details of the claim including the name of the objectionable content party, instances of objection, proof of objection, among others. Please note that providing incomplete details will render your claim invalid and unusable for legal purposes.
I. CLAIMS AGAINST INFRINGING CONTENT
We respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please write to us at ipr@zeonmart.com, and we will make all reasonable efforts to address your concern within a reasonable amount of time. Please ensure to provide your name, address, contact information, and as many relevant details of the claim including the name of the infringing party, instances of infringement, proof of infringement, among others. Please note that providing incomplete details will render your claim invalid and unusable for legal purposes. Additionally, providing false or misleading information may be considered a legal offense and may be followed by legal proceedings.
We also respect a manufacturer’s right to enter into exclusive distribution or resale agreements for its products. However, violations of such agreements do not constitute intellectual property rights infringement. As the enforcement of these agreements is a matter between the manufacturer, distributor, and/or respective reseller, it would not be appropriate for us to assist in the enforcement of such activities. While we cannot provide legal advice or share private information as protected by the law, we recommend that any questions or concerns regarding your rights be routed to a legal specialist.
J. TRADEMARKS AND COPYRIGHTS

Zeonmart.com, the Zeonmart logo, Z for Zeonmart logo, Zeonmart, Zeonmart Fashion, Zeonmart Basics, and other marks indicated on our site are trademarks or registered trademarks in the relevant jurisdiction(s). Our graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress and may not be used in connection with any product or service that does not belong to us or in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits us. All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
All intellectual property rights, whether registered or unregistered, in the site, information content on the site, and all the website design, including but not limited to text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code, and software shall remain our property. The entire contents of the site are also protected by copyright as a collective work under Sri Lankan copyright laws and international conventions. All rights are reserved.
K. DISCLAIMER
You acknowledge and undertake that you are accessing the services on Zeonmart.com and transacting at your own risk, using your best and prudent judgment before entering into any transactions through the site. We shall neither be liable nor responsible for any actions or inactions of sellers nor any breach of conditions, representations, or warranties by the sellers or manufacturers of the products and hereby expressly disclaim any and all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between you and the sellers or manufacturers of the products.
We further expressly disclaim any warranties or representations (express or implied) in respect of the quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed, displayed, or transacted, or the content (including product or pricing information and/or specifications) on the site. While we have taken precautions to avoid inaccuracies in content, this site, all content, information (including the price of products), software, products, services, and related graphics are provided “as is,” without warranty of any kind. We do not implicitly or explicitly support or endorse the sale or purchase of any products on the site. At no time shall any right, title, or interest in the products sold through or displayed on the site vest with us, nor shall Zeonmart have any obligations or liabilities in respect of any transactions on the site.
We shall neither be liable nor responsible for any actions or inactions of any other service provider as listed on our site, which includes but is not limited to payment providers, instalment offerings, warranty services, among others.

L. INDEMNITY
You shall indemnify and hold harmless Zeonmart as owned by Blanko 22, UG (haftungsbeschränkt) & Co. KG, its subsidiaries, affiliates, and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorney’s fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms and Conditions or any document incorporated by reference, or your violation of any law, rules, regulations, or the rights of a third party.
You hereby expressly release Zeonmart as owned by Blanko 22, UG (haftungsbeschränkt) & Co. KG and/or its affiliates and/or any of its officers and representatives from any cost, damage, liability, or other consequence of any of the actions/inactions of the sellers or other service providers and specifically waive any claims or demands that you may have in this behalf under any statute, contract, or otherwise.

M. COMMUNICATING WITH US
When you visit Zeonmart.com or send emails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by email, SMS, phone call, by posting notices on the site, or by any other mode of communication we choose to employ. For contractual purposes, you consent to receive communications (including transactional, promotional, and/or commercial messages) from us with respect to your use of the website and/or placement of your order and agree to treat all modes of communication with the same importance.

N. LOSSES
We will not be responsible for any business or personal losses (including but not limited to loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using Zeonmart.com.

O. AMENDMENTS TO CONDITIONS OR ALTERATIONS OF SERVICE AND RELATED PROMISE
We reserve the right to make changes to the site, its policies, these terms and conditions, and any other publicly displayed condition or service promise at any time. You will be subject to the policies and terms and conditions in force at the time you use the site unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

P. EVENTS BEYOND OUR CONTROL
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
Q. WAIVER
You acknowledge and recognize that we are a private commercial enterprise and reserve the right to conduct business to achieve our objectives in a manner we deem fit. You also acknowledge that if you breach the conditions stated on our site and we take no action, we are still entitled to use our rights and remedies in any other situation where you breach these conditions.
R. TERMINATION
In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this agreement, you shall immediately cease all access to and use of the site. We may, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the site or with any terms, conditions, rules, policies, guidelines, or practices in operating the site, your sole and exclusive remedy is to discontinue using the site.

S. GOVERNING LAW AND JURISDICTION
These terms and conditions are governed by and construed in accordance with the laws of The People’s Republic of Sri Lanka. You agree, as we do, to submit to the exclusive jurisdiction of the courts in Sri Lanka.
T. CONTACT US
You may reach us ###########################

U. OUR SOFTWARE
Our software includes any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with the Site (the “Software”).
You may use the software solely for purposes of enabling you to use and enjoy our services as permitted by the Terms and Conditions and any related applicable terms available on the Site. You may not incorporate any portion of the Software into your own programs, compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute, or sublicense the Software or otherwise assign any rights to the Software in whole or in part. The Software may not be used for any illegal purpose. We reserve the right to cease providing you service and to terminate your right to use the Software at any time. Your rights to use the Software will automatically terminate without notice from us if you fail to comply with any of the Terms and Conditions listed here or across the Site. Additional third-party terms contained within the Site or distributed as such that are specifically identified in related documentation may apply and will govern the use of such software in the event of a conflict with these Terms and Conditions. All software used in any of our services is our property and/or our affiliates or its software suppliers and is protected by the laws of Sri Lanka, including but not limited to any other applicable copyright laws.
When you use the Site, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third-party services may be subject to separate policies, terms of use, and fees of these third parties.
You may not, and you will not encourage, assist, or authorize any other person to copy, modify, reverse engineer, decompile, disassemble, or otherwise tamper with our software whether in whole or in part, or create any derivative works from or of the Software.
In order to keep the Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.
CONDITIONS OF SALE (BETWEEN ZEONMART AND CUSTOMERS)
Please read these conditions carefully before placing an order for any products with ZeonMart (“We” or “Our” or “Us”, wherever applicable) on the Site. These conditions signify your agreement to be bound by these conditions.
A. CONDITIONS RELATED TO SALE OF THE PRODUCT OR SERVICE
This section deals with conditions relating to the sale of products or services on the ZeonMart site.
B. THE CONTRACT
Your order is a legal offer to ZeonMart to buy the product or service displayed on our Site. When you place an order to purchase a product, any confirmations or status updates received prior to the dispatch of your order serve purely to validate the order details provided and in no way imply the confirmation of the order itself. The acceptance of your order is considered confirmed when the product is dispatched to you. If your order is dispatched in more than one package, you may receive separate dispatch confirmations.
Upon placing the order, we indicate an approximate timeline for processing your order; however, we cannot guarantee this timeline to be rigorously precise in every instance as we are dependent on third-party service providers to preserve this commitment. We commit to you to make every reasonable effort to ensure that the indicative timeline is met.
All commercial/contractual terms are offered by and agreed to between you and ZeonMart alone. The commercial/contractual terms include, without limitation, price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services, and after-sales services related to products and services. ZeonMart does not have any control over or involvement in the offering or acceptance of such commercial/contractual terms between you and ZeonMart.
ZeonMart retains the right to cancel any order at its sole discretion prior to dispatch. We will ensure that there is timely intimation to you of such cancellation via email or SMS. Any prepayments made in case of such cancellation(s) shall be refunded to you within the time frames stipulated here.

C. THE CONTRACT
Your order is a legal offer to ZeonMart to buy the product or service displayed on our Site. When you place an order to purchase a product, any confirmations or status updates received prior to the dispatch of your order serve purely to validate the order details provided and in no way imply the confirmation of the order itself. The acceptance of your order is considered confirmed when the product is dispatched to you. If your order is dispatched in more than one package, you may receive separate dispatch confirmations.
Upon placing the order, we indicate an approximate timeline for processing your order; however, we cannot guarantee this timeline to be rigorously precise in every instance as we are dependent on third-party service providers to preserve this commitment. We commit to you to make every reasonable effort to ensure that the indicative timeline is met.
All commercial/contractual terms are offered by and agreed to between you and ZeonMart alone. The commercial/contractual terms include, without limitation, price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services, and after-sales services related to products and services. ZeonMart does not have any control over or involvement in the offering or acceptance of such commercial/contractual terms between you and ZeonMart.
ZeonMart retains the right to cancel any order at its sole discretion prior to dispatch. We will ensure that there is timely intimation to you of such cancellation via email or SMS. Any prepayments made in case of such cancellation(s) shall be refunded to you within the time frames stipulated here.
You confirm that the product(s) or service(s) ordered by you are purchased for your internal/personal consumption and not for commercial resale. You authorize us to declare and provide a declaration to any governmental authority on your behalf stating the aforesaid purpose for your orders on the Site. ZeonMart may cancel an order wherein the quantities exceed typical individual consumption. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds typical individual consumption. What comprises a typical individual’s consumption quantity limit shall be based on various factors and at the sole discretion of ZeonMart and may vary from individual to individual.
You may cancel your order at no cost any time before the item is dispatched to you.
Please note that we sell products only in quantities that correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.
D. RETURNS
Please review our Returns Policy for details.
E. PRICING, AVAILABILITY AND ORDER PROCESSING
All prices are listed in Rupees, inclusive of GST, and are set by the seller offering the product or service on the Site. Items in your Shopping Cart will always reflect the most recent price displayed on the item’s product detail page. Please note that this price may differ from the price shown when you first placed the item in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item’s price may decrease between the time you place it in your cart and the time you purchase it.
We do not offer price matching for any items sold by any seller on our Site or other websites.
We strive to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as when the price of an item is not displayed correctly on the Site. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your prepayment processed. If such a cancellation occurs on your prepaid order, our refund policies will apply.
We list availability information for products on the Site, including on each product information page. Beyond what we say on that page or otherwise on the Site, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail or SMS if any products you order turn out to be unavailable.
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.
To avoid any fraud with credit or debit cards, we reserve the right to validate your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the form of an identity, place of residence, or banking information check. The absence of a response following such an inquiry will automatically cause the cancellation of the order within a reasonable timeframe. We reserve the right to directly cancel an order if we suspect a risk of fraudulent use of banking instruments or for other reasons, without prior notice or subsequent legal liability.
Security and Fraud
When you use a voucher, you warrant to ZeonMart that you are the duly authorized recipient of the voucher and that you are using it in good faith. If you redeem, attempt to redeem, or encourage the redemption of a voucher to obtain discounts to which you are not entitled, you may be committing a civil or criminal offense. If we reasonably believe that any voucher is being used unlawfully or illegally, we may reject or cancel any voucher/order and you agree that you will have no claim against us in respect of any rejection or cancellation. ZeonMart reserves the right to take any further action it deems appropriate in such instances.
F. RESELLING ZEONMART PRODUCTS
Reselling ZeonMart products for business purposes is strictly prohibited. If any unauthorized personnel is found committing the above act, legal action may be taken against them.
G. TAXES
You shall be responsible for payment of all fees, costs, and charges associated with the purchase of products from the Site, and you agree to bear any and all applicable taxes as per prevailing law.
H. REPRESENTATIONS AND WARRANTIES
We do not make any representation or warranty as to the specifics (such as quality, value, saleability, etc.) of the products or services listed for sale on the Site when sold by third parties. We do not implicitly or explicitly endorse or support the sale or purchase of any products or services on the Site. We accept no liability for any errors or omissions, whether on behalf of ourselves or third parties.
We are not responsible for any non-performance or breach of contract entered into between you and the sellers. We cannot and do not guarantee the actions of you or the sellers as they conclude transactions on the Site. We are not obligated to mediate or resolve any disputes arising from transactions on our Site.
At no point during any transaction entered into by you with a third party on our Site do we gain title to or have any rights or claims over the products or services offered by a seller. Therefore, we do not have any obligations or liabilities in respect of such contracts entered into between you and the seller(s). We are not responsible for unsatisfactory or delayed performance of services, or for damages or delays resulting from products that are out of stock, unavailable, or on backorder.
Pricing on any product(s) or related information as reflected on the Site may, due to technical issues, typographical errors, or other reasons, be incorrect when published. In such cases, you accept that the seller or the Site may cancel your order without prior notice or any liability arising as a result. Any prepayments made for such orders will be refunded to you according to our refund policy as stipulated.
Buyer Policy
1. INTRODUCTION
1.1 All users and buyers of the ZeonMart Online Platform (the “Buyers”) are expected to conduct themselves in accordance with this Buyer Policy, along with the ZeonMart Platform Terms of Use and all applicable ZeonMart terms and conditions, all of which are incorporated by reference in this Buyer Policy.
1.2 We are dedicated to establishing a trusted and dependable platform for our community, and the Buyer Policy ensures that the ZeonMart Online Platform operates in a secure and organized manner. Our goal is to create a pleasant shopping experience for all users of ZeonMart.
2. Policy and Enforcement
2.1 A Buyer shall comply with the rules set out in Table 1.
2.2 If a Buyer fails to comply with the rules, ZeonMart may take any one or more of the following actions without further notice or warning:
Suspend, cancel, terminate, block, or reverse any transaction carried out by the Buyer on the ZeonMart Online Platform;
Amend or remove affected messages or content;
Remove any feature that may be available to the Buyer;
Remove (in whole or in part) the Buyer’s access to the ZeonMart Online Platform; and/or
Restrict, suspend, or terminate the Buyer’s ZeonMart account.